Udecode Services (OPC) Private Limited operates Udecode, including this website, online tools and related services. This policy explains the categories of information we may handle and the purposes for which we use it.
Information we collect
Depending on how you use Udecode, we may receive account information, contact details, information submitted to tools, subscription and payment-related records, support enquiries, technical information and security information such as IP address and user agent.
How we use information
We use information to provide and operate our services, process subscriptions, respond to enquiries, maintain account security, prevent abuse, troubleshoot issues, improve products and communicate about service-related matters.
Information submitted to tools
Tools may process data you submit in order to return the requested result. Different tools may have different processing characteristics. You should avoid submitting information to a tool when you are not authorized to provide it or when the tool's purpose does not require it.
Contact enquiries
When you submit the contact form, we may store your name, email address, company, subject, message, IP address and user-agent information so that we can respond, maintain security and manage enquiries.
Payments and subscriptions
Paid services may use Razorpay or other payment infrastructure selected by Udecode. Payment providers may process payment information under their own privacy policies. Udecode stores relevant transaction and subscription records needed to operate billing, support and reconciliation.
Cookies, analytics and advertising
Udecode may use cookies and similar technologies for authentication, session management, security, analytics and advertising. Where enabled, Google Analytics and Google AdSense may process information according to their applicable policies and configuration.
reCAPTCHA
The contact form may use Google reCAPTCHA to distinguish legitimate requests from automated abuse. reCAPTCHA may collect technical information necessary for this security function.
Data retention and security
We retain information for as long as reasonably necessary for the purpose for which it was collected, legal and accounting requirements, dispute handling and security. We use reasonable technical and organizational measures to protect information, but no internet service can guarantee absolute security.
Third-party services
Udecode may rely on third-party providers for hosting, payments, analytics, advertising, authentication, email delivery and security. Their handling of information is governed by their respective terms and privacy policies.
Your questions
For privacy questions or requests, contact Udecode at support@udecode.net.